Privacy Policy

1. Preamble

SARL ELMV – Domaine de Corps de Loup, registered under number SIRET 424516818 and located at 2, route de Lyon, 69420 Tupin et Semons, places great importance on protecting the personal data of its customers and partners. This privacy policy aims to inform you about how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

2. Data Collected

We only collect data strictly necessary to manage our sales and services. This may include:

• Identification data: First and last name, postal address, email address, phone number.
• Transaction data: Order history, payment method used (without storing banking details).
• Browsing data: IP address, pages visited on our website www.corpsdeloup.com.

3. Purpose of Data Collection

We collect your data for the following purposes:

• Managing and processing wine orders and visit services.
• Managing deliveries and returns.
• Responding to inquiries and providing customer service.
• Managing rights of access, modification, and deletion of personal data.
• Sending commercial information (with prior consent).

4. Legal Basis for Processing

Data processing is based on the following legal grounds:

• Performance of a contract: Order and related service processing.
• Legal obligation: Data retention for tax and accounting purposes.
• Legitimate interest: Improving our services and customer relations.
• Consent: Sending newsletters or promotional offers (can be withdrawn at any time).

5. Data Recipients

Your data is intended exclusively for SARL ELMV – Domaine de Corps de Loup and will never be sold or transferred to third parties. However, certain data may be transmitted to:

• Our delivery partners to ensure order shipment.
• Our technical partners (hosting, secure payment solution).

6. Data Retention Period

We keep your data only for as long as necessary for the purposes for which it was collected:

• Orders and billing: 10 years (legal obligation).
• Customer service and complaints: 3 years after last interaction.
• Marketing (with consent): Until unsubscribed.

7. Data Security

SARL ELMV – Domaine de Corps de Loup implements technical and organizational measures to ensure the security of your data and to prevent unauthorized access, loss, or alteration.

8. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: Obtain a copy of your data.
• Right to rectification: Correct inaccurate or incomplete information.
• Right to erasure: Request deletion of your data, unless legally required to retain it.
• Right to object: Object to your data being used for certain purposes (e.g., marketing).
• Right to data portability: Retrieve your data in a structured format.

To exercise your rights, contact us at info@corpsdeloup.com.

9. Cookies and Tracking

The website www.corpsdeloup.com uses cookies to improve the user experience and measure traffic. You can configure your browser to block some or all cookies.

10. Changes to the Privacy Policy

SARL ELMV – Domaine de Corps de Loup reserves the right to update this privacy policy at any time to comply with legal or technical developments. The latest update date will be indicated at the bottom of the document.